SALON PRIVACY NOTICE

 

INTRODUCTION

 

The following privacy notice outlines how Raymond Skelton Hairdressing Salon collects, uses, protects and transfers your personal data. Raymond Skelton Hairdressing is a salon that provides services in all aspects of Hairdressing.

The data Protection officer/data owner for the organisation is Raymond Skelton. You can contact the data protection officer/data owner by sending an email to [email protected] or in writing to Raymond Skelton Hairdressing to

64 Sli Gheal Ballymoneen Rd Clybaun Galway.

 

 

PERSONAL DATA COLLECTION

 

The personal data we collect is:

  • Name
  • Home address
  • Email
  • Date of Birth
  • Phone no
  • Health information/Allergies

 

 

PURPOSE and LEGAL BASIS for Processing Your Data

 

Raymond Skelton Hairdressing takes your privacy seriously and we will never sell or rent your personal data to any third-party. Sharing of your data and direct marketing activities are only carried out with your express consent, which you are free to withdraw at any time.

We need to obtain and process your personal data to provide you with our products, services and treatments and to fulfil our business and legal obligations. We will never collect any personal information from you that we do not need or retain any data that is no longer necessary for the purpose specified in this notice.

Where we request sensitive personal data from you (ie. health or medical data) the reason(s) for the request will be clearly given along with the purpose of the processing. Explicit consent through a signature will always be required for us to obtain and process your health information.

 

 

WHO IS PROCESSING MY DATA?

 

Raymond Skelton Hairdressing 64 Sli Gheal Ballymoneen Rd Galway are the data controller and processes your personal information for the purpose laid out in this privacy notice. Phorest, Anglesea Mills,9 Anglesea Row, Smithfield, Dublin 7,D07 W5NE, Ireland, acts as data processor on behalf of Raymond Skelton Hairdressing and have access to personal information only in cases that customer support or troubleshooting is required by Raymond Skelton Hairdressing. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by applicable data protection laws.

 

Your personal data is processed to:

 

  • Collect specific personal data eg (name, address, email, contact number. DOB) that is required to enter into a contract to sell a product or service.
  • Engage in communication with you including confirmation and reminders of appointments, and request to cancel or change bookings.
  • Collect Health information to perform the agreed services appropriately and potentially highlight areas that products and services may cause issues to you the clients because of their health.
  • Ensure a safe service and provide industry standard advice.
  • Select relevant offers, promotions and information for you.
  • Estimate the number of customers we have.
  • Hold personal data that is required by law or to respond to legal process.
  • Hold personal data for Insurance purposes.
  • Store customer records.

 

 

YOUR RIGHTS AS THE INDIVIDUAL

 

If personal data is held by Raymond Skelton Hairdressing you hold particular rights over it.

Where you have provided consent for us to contact you as part of our marketing services, you have the right to modify or withdraw your consent at anytime by contacting Raymond Skelton Hairdressing Data Officer.

 

You also have the right:

 

  • To be informed of how your personal data will be used before it is collected.
  • To access your personal data and to information on how your information is used after it is gathered.
  • To have personal data corrected if it is incomplete, inaccurate or out-of-date.
  • To request the removal or deletion of personal data where there is no compelling reason for its continued processing.
  • To restrict processing, to ‘block’ processing of your personal data.
  • To have your data moved, copied or transferred from Raymond Skelton Hairdressing to another organisation in an easily readable format.
  • To object to direct marketing from us.

 

 

SPECIAL CATEGORIES OF PERSONAL DATA COLLECTED

 

Health question are asked in many of our consent forms to potentially highlight treatments that may have a negative effect on your health or be contra- indicated due to medication you are taking or a condition you have. Raymond Skelton Hairdressing asks for consent, you can withdraw this consent, subject to legal, insurance and contractual restrictions (see more on “your rights as an individual” Your privacy is very important to us and we only use this information for the determining your suitability for the Treatment.

 

 

PROCESS OF COLLECTION

 

Your personal data is collected when you provide it to us through Phorest software our website, over the phone, in Raymond Skelton Hairdressing consent written forms in salon by email, social media in writing or any other means by which you provide it to us. Information is stored using the Phorest software as well as paper record/charts consent forms.
Raymond Skelton Hairdressing salon gives you access to information about your client card/account and bookings through Phorest software, for the limited purpose of viewing and updating the information.

 

 

CHILDREN PRIVACY

 

Raymond Skelton Hairdressing Salon does not collect the personal data of children under the age of 16yrs without parental or guardian consent. If you believe we hold any information from or about a child under 16 yrs please contact Raymond Skelton Hairdressing Salon If we cannot immediately obtain appropriate parental or guardian consent, we will remove the personal data from storage.

 

 

DATA SHARING

 

Your personal data is shared only with Phorest representatives in cases that customer support and trouble shooting is required for the salon. Raymond Skelton Hairdressing Salon do not share your personal information with a third party without your prior consent, other than those already disclosed in this privacy notice or as part of our legal obligations under the relevant data protection laws.

 

 

USE OF DATA PROCESSORS

 

Data processors are third parties who provide some elements of our business services for us. Where we use a third-party, we have strict agreements in place governing the processing of your personal data, on which no action can be taken without instruction from us. The third-party with whom we work will never share or disclose your personal information and will hold it securely at all times.

 

 

PHOREST

 

Raymond Skelton Hairdressing use software provided by Phorest in our business for all the reasons as mentioned in this document.

Here is a Link to their Privacy Notice

https://www.phorest.com/privacy-notice

 

 

HOW LONG WE KEEP YOUR DATA

 

Raymond Skelton Hairdressing retains your personal data for as long as necessary to provide you with our service as our client. Raymond Skelton Hairdressing are required under tax laws to keep your personal data for a minimum of 7 yrs. Health and Safety records will be retained for 10 yrs and where we have your consent for marketing purposes, we will retain the minimum required data until you notify us that you no longer wish to receive such information.

 

The criteria for which we would continue to process your personal information includes:

 

  • Where there is a legal basis, obligation or legitimate interest to continuing processing your personal information.
  • Where processing is necessary for the establishment, exercise or defence of legal claims.

 

 

TRANSFERS OF PERSONAL INFORMATION

 

When your personal data is processed through Phorest Software, all of it is held within the EU. Your information is processed by the Phorest software and is stored in the AMAZON Web Services cloud. During this process your data is encrypted in transit and at rest.

 

 

CONSEQUENCES OF NOT PROVIDING YOUR PERSONAL INFORMATION TO RAYMOND SKELTON HAIRDRESSING.

 

In the event that you want to purchase a product or service from Raymond Skelton Hairdressing certain personal information is required to enter into a contract with you. Raymond Skelton Hairdressing will not be able to enter into a contract with you to fulfil an attempt to purchase or service if you do not provide your personal information.

 

As noted in this privacy statement we are processing your personal data to comply with legal and statutory obligations and in the performance of a contract. You always choose not to provide personal information, however, we will be UNABLE to provide certain products, services and treatments in these instances.

 

 

SAFEGUARDING YOUR PERSONAL DATA

 

Appropriate measures are taken to protect your personal data from access from unauthorized persons or inappropriate access, internal or external. Your connection to the Phorest systems uses a HTTP secure communication protocol and TLS security. This means all information passed to the Phorest system is encrypted during data input and transfer to the cloud. Any paper files recording your personal data are held away from the main salon reception area in a separate locked filing cabinet which can only be accessed by authorised personnel in the salon. Employees are only assigned specific access rights and can only access the salon software with the pin number assigned to them by the management of the salon.

 

 

COMPLAINTS

 

In the occurrence that you want to make a complaint about how your personal data was gathered, how it is being processed by Raymond Skelton Hairdressing or by third parties used by Raymond Skelton Hairdressing or you are not satisfied about how a complaint has been handled, you retain the right to lodge a complaint directly with the supervisory authority and Raymond Skelton Hairdressing and also the Data Protection officer/GDPR Owner.

Data Protection Supervisory Authority
Data Protection Commissioner, Canal House, Station Road, Portarlington, Co Laois
Ireland R32 AP23
+353 (0)57 8684800

 

Raymond Skelton Hairdressing Data Protection Officer
GDPR Raymond Skelton
64 Sli Gheal Ballymoneen RD Galway
091 510029
The art of Hair